MY ROADMAP
Answer five quick questions and get your personal roadmap: the FI courses to take, the outside steps (college, TESDA, PRC), how to work abroad the proper way or come home, how to register a business, and FI partners who can help.
Your roadmap: Starting out in Retail & Customer Service · now in the Philippines · goal: get a job in the Philippines.
Track this roadmap in My FI. Save it to My Path to tick off each step. FI courses you finish are verified automatically and appear on your CV.Sign in to save to My Path
Step 1 · Your learning path
Starting out
No work experienceStarting pay, usually at the lower end of entry levelJobs: Sales Associate · Cashier · CSR Trainee
- 1FI · Short courseCustomer Service Excellence24 learning hours · ₱4,000
- 2FI · Short courseCashiering & POS Basics24 learning hours · ₱4,000
- 3FI · Short courseEnglish for Customer Service24 learning hours · ₱4,000
Entry level
0–2 years₱15,000–₱30,000 a monthJobs: Customer Service Representative · Call Center Agent · Store Staff
- 1FI · CertificationCertification: Customer Service8 modules + exam · ₱8,500
- 2FI · Professional DiplomaContact Center Operations720 learning hours · from ₱8,500
- 3FI · Professional DiplomaCustomer Service Management720 learning hours · from ₱8,500
See every level in Retail & Customer Service →
Step 2 · Where you will work
Growing your career in the Philippines
- Upskill for promotion: a diploma or certification in your field shows your employer you are ready for the next level.
- Get your FI certificates attested so they are accepted in the Philippines. Ask us about our attestation partners.
- Keep your CV in My FI up to date. Your FI credentials show as verified.
- See jobs in the Philippines on the FI Job Board and apply directly.
- Plan ahead for your return home: savings, a business idea, or a job in the Philippines.
Full-timeMalls, stores and BPOs.
Part-timePart-time store and weekend work is common.
RemoteMany customer support roles are work-from-home.
Step 3 · FI partners who can help
Certificate attestationWisdom Success Academy W.L.L.Bahrain
Certificate attestationWisdom Success CenterQatar
Looking for a job?
Browse jobs from FI partners on the FI Job Board and apply directly to the employer or licensed agency. Applying is free. For jobs abroad, apply only through agencies licensed by the DMW.
