Records & Documents
Request available academic/program records, certificates, replacement documents and other eligible FI records.
Explore →ALUMNI · LIFELONG MY FI
Your FI journey continues.
One My FI identity for life connects eligible records, credentials, legacy-record recovery, certificate services, attestation/legalization, benefits, career, continuing education, community and Homecoming.
COMPLETE ALUMNI CENTER
Your relationship with Filipino Institute does not end when your program does.
One My FI identity for life keeps eligible records, credentials, document requests, benefits, career, continuing education and community participation connected to the same person over time.
Certificates & Credentials
Access eligible FI credentials, request certificate assistance or replacement review, and verify issued credentials.
Explore →Attestation & Legalization
Get help identifying applicable authentication, legalization, apostille, embassy/consular or destination-country document steps.
Explore →My FI Benefits
Keep the permanent My FI ID and access eligible partner discounts, privileges and alumni benefits.
Explore →Career
Maintain a professional profile and explore eligible FI career, employer and talent opportunities.
Explore →Continue Learning
Return for Professional Diplomas, Short Courses, Professional Certifications and other continuing education.
Explore →Community & Homecoming
Reconnect through FI events, Homecoming, alumni stories, activities and community initiatives.
Explore →Alumni Help
Start a governed Help Request for old records, certificates, payments or other alumni services and track the request.
Explore →01 · MY FI · FOR LIFE
One identity. Different stages of life.
Completion changes the relationship status—not the identity.
1Learner
→ 2Completer
→ 3Graduate
→ 4Alumni
→ 5Career
→ 6Continuing Education
→ 7Business
→ 8Lifelong FI Member
My FI profilePermanent My FI IDVerified learning history where availableEligible credentialsDocument-service historyBenefits eligibilityCareer profileContinuing education historyCommunity participation
Identity rule: A returning learner reuses the same My FI identity. New study, services and roles attach to the existing person rather than creating a duplicate identity.
02 · LEGACY ALUMNI RECORD CLAIM
Studied with FI before My FI existed?
Former learners can submit historical details and supporting evidence so FI can search and review available legacy records.
1Create / verify My FI
2Tell us about previous study
3Add program / year / batch details
4Upload supporting evidence
5FI searches available historical records
6FI reviews the claim
7Provide more information if requested
8Relationship outcome recorded
Bring what you still have.
- Old FI certificate
- Receipt or payment evidence
- Enrollment document
- Old FI ID
- Email or correspondence
- Class/batch information
- Other supporting document
A claim is reviewed—not auto-approved.
Self-declaredUnder ReviewNeeds InformationVerifiedUnable to Verify
Legacy-record rule: Self-declaration or uploading an old certificate does not automatically verify an FI record.
Legacy-record rule: FI reviews available historical records and supporting evidence before confirming the alumni relationship.
Legacy-record rule: Verified prior study or completion does not automatically mean a new or replacement certificate can be issued.
Legacy-record rule: Document availability depends on the record found, historical program, original issuing arrangement and current document rules.
03 · RECORDS + CERTIFICATE SERVICES
One governed request journey for old certificates and records.
FI should not force alumni to chase staff through random messages. Each request should become a trackable service request with a clear owner and status.
Certificate Follow-Up
For an eligible certificate that was pending, uncollected or requires historical status review.
Certificate Replacement / Reissuance Review
For lost, damaged or unavailable copies, subject to identity, record verification and issuance eligibility.
Historical Record Verification
FI review and confirmation of available historical learner/program records.
Official / Certified Document Services
For applicable FI records that can be produced, certified or formally issued under current rules.
Legacy Record Recovery
For former learners whose records must be located or reconciled from available historical sources and evidence.
Credential Verification Assistance
Support when a learner or verifier needs help locating or understanding an eligible FI credential-verification record.
Attestation / Legalization Preparation
Document-route review and eligible FI assistance before separate external authentication/legalization steps.
Courier / Document Delivery
Track approved delivery or pickup after the applicable document is ready.
Other Alumni Records Request
A governed catch-all route when the request does not fit a standard record-service type.
1Choose Service
2Identify Record
3FI Record Check
4Requirements
5Quote / Fee if applicable
6Payment
7Processing
8Additional Action if Needed
9Ready / Dispatched
10Completed
DraftSubmittedIdentity CheckRecord SearchNeeds InformationRequirements CompleteQuote PendingAwaiting PaymentPayment VerificationProcessingWaiting for Third PartyReady for PickupDispatchedCompletedUnable to FulfillCancelled
Finance boundary: FI Finance owns charges, payment verification, receipts, refunds and balances. The Theme must not invent operational fees.
Certificate Follow-Up
Start a governed review for an old or pending FI certificate.
Start Certificate Follow-UpReplacement / Reissuance Review
FI first verifies the original record and current issuance eligibility.
Request Replacement ReviewCredential Verification
Use the public-safe verifier for eligible issued FI credentials.
Verify Credential04 · ATTESTATION + LEGALIZATION
Use the correct document route for the correct destination.
Attestation and legalization are document-service journeys—not blanket promises that every FI document can be accepted everywhere.
1Identify exact document
2Confirm issuing entity / jurisdiction
3Confirm destination country and intended use
4Determine applicable authentication/legalization route
5Disclose FI and third-party charges separately
6Process eligible FI/document steps
7Track external/third-party step where applicable
8Return / dispatch completed document
Document verificationCertified copy where applicableNotarization/authentication where applicableApostille where applicableEmbassy/consular legalization where applicableMOFA or destination-country step where applicableCourier / delivery
Attestation boundary: Attestation, legalization and acceptance depend on the document type, issuing entity, destination country and receiving authority. FI cannot guarantee acceptance by a government, employer, embassy, educational institution, licensing body, immigration authority or other third party.
05 · CREDENTIAL VERIFICATION
Confirm the FI record without exposing the alumni file.
Public verification is intentionally narrower than My FI Records.
Verification journey
- Enter credential reference / scan QR
- Locate eligible FI record
- Show public-safe credential details
- Show current credential status
- Confirm Filipino Institute as issuer
Public-safe fields
- Holder name where permitted
- Credential title
- Issuing organization
- Issue date where permitted
- Credential reference
- Current verification status
Never expose publicly
- Address
- Private contact details
- Payments
- Private grades or academic records
- Uploaded requirements
- Internal notes
- Unrelated services
Privacy boundary: Public verification confirms only the permitted FI credential record. It does not expose a learner's private file or imply external licensure, academic equivalency or third-party acceptance.
06 · MY FI ID + ALUMNI BENEFITS
Your My FI ID stays with you after completion.
Benefits make the permanent My FI identity useful long after completion.
DiningRetailBooks & LearningTechnologyLaptops & DevicesPrintingProfessional ServicesTravelHealth & WellnessEventsTrainingCareer Services
Benefits boundary: Benefit eligibility, validity, discount value, participating branches and terms are controlled by the applicable partner agreement and current My FI relationship rules.
07 · CAREER + CONTINUING EDUCATION
What's next for you?
Career and continuing education are the natural continuation of the FI learning relationship.
Build the next professional step.
- Professional profile
- CV / resume
- Eligible FI credentials
- Career opportunities
- Employer / talent connections
Come back without creating another identity.
- Professional Diplomas
- Short Courses
- Professional Certifications
- Pathways / Review where applicable
- Continuing professional development
Returning learner rule: Returning alumni use the same My FI account and identity for new learning.
08 · COMMUNITY + HOMECOMING
Once a learner. Always part of the FI story.
Alumni services should include belonging, participation and contribution—not records alone.
Homecoming registrationAlumni eventsReunionsNetworkingCommunity activitiesAlumni storiesAchievementsVolunteeringMentoringSpeaking opportunitiesSurveysFI announcements
09 · INTERACTIVE ALUMNI DEMO
Choose what you need and see the full synthetic journey.
Public Demo is read-only/synthetic and does not create a real record, payment, credential, support case or document request.
CHOOSE A SCENARIO
What brings you back to FI?
Select an alumni need to preview the governed journey.
10 · MY FI ALUMNI WORKSPACE
Records, requests, benefits and next steps in one place.
The public page specifies the production experience; it does not create real Alumni records.
WELCOME BACK
Alumni Member · Synthetic Demo
One account · one My FI · lifelong relationship
MY FI IDFI-DEMO-ALUMNI-001Permanent synthetic ID
11 · ALUMNI HELP CENTER
Clear answers before someone submits a request.
When self-service is not enough, the next step is a governed Help Request—not an untracked message.
I studied with FI years ago. How do I recover my record?
Start a Legacy Alumni Record Claim in My FI. Add your old study details and any evidence you still have. FI then searches available historical records and reviews the claim.
I do not know my old student number. Can I still request help?
Yes. Provide the name used during enrollment, program or course, approximate year or batch, branch/location if known, contact history and any supporting evidence you still have.
I never received my certificate. What should I do?
Start Certificate Follow-Up. FI must first locate and verify the historical record, then determine whether the original certificate remains available, can be issued, or requires another documented outcome.
Can FI issue a replacement certificate?
Replacement or reissuance is subject to identity verification, the historical record found, the original credential/issuing arrangement and current issuance rules. It is not automatic.
I lost my original certificate. What should I do?
Start a Certificate Replacement / Reissuance Review and provide the identifying details of the original program and credential.
How do I verify an FI credential?
Use the FI credential-verification service with the eligible reference or QR code. Only public-safe fields are shown.
Can my employer verify my certificate?
Eligible FI-issued credentials can be checked through the governed verification route. Verification confirms the FI record only; employers may apply separate acceptance requirements.
Can my document be attested or legalized?
It depends on the exact document, issuer, jurisdiction, destination and intended use. FI must review the document route before promising a service.
Can FI arrange legalization or courier delivery?
Where FI offers the service for the exact document and destination, My FI can track the request. External authorities, embassies, couriers and other third parties remain separate service owners.
How long does an alumni records request take?
The Theme does not promise a universal processing time. Timing depends on record availability, verification, requirements, payment where applicable, third-party steps and the service requested.
How will I know the status?
A production Alumni Service Request will have a unique reference and governed status visible in My FI, with communication updates through approved channels.
Are Alumni document services free?
Some access may be free while processed documents or third-party services may have fees. FI Finance must disclose any applicable charge before payment.
Why does FI need to verify my old records?
Legacy information can be incomplete, duplicated or stored across historical systems. Verification protects the alumni record and prevents incorrect document issuance.
What if FI cannot locate my historical record?
The claim can be marked Unable to Verify after the governed search and review. FI should explain what was checked and whether any further evidence could change the outcome.
Can I upload an old certificate or receipt?
Yes, as supporting evidence where the production workflow permits. Uploading evidence does not by itself verify the alumni relationship.
Does uploading an old certificate automatically verify it?
No. FI must compare the evidence with available records and current verification controls.
Can I access My FI after graduation or completion?
Yes. The product strategy keeps the My FI identity active across the lifelong alumni relationship.
Does my My FI ID expire?
The My FI identity is designed to remain lifelong. Specific benefits or privileges can still have their own eligibility and validity rules.
Can Alumni receive partner discounts?
Eligible alumni may access active My FI partner benefits subject to the current partner terms and member eligibility rules.
Can I enroll in another FI program using the same account?
Yes. Returning alumni should reuse the same My FI identity rather than creating a duplicate account.
How do I update my Alumni profile?
Use the production My FI profile controls when available; identity-sensitive changes may require verification.
How do I join Homecoming or alumni events?
Use the Events / Community area to see active events and register through My FI where registration is enabled.
How do I submit an Alumni story?
Use the future Alumni/Community or Magazine contribution workflow when enabled, subject to editorial review and consent.
How do I get Alumni Help?
Use the Help Center or My FI Help & Support. A governed Help Request should receive a reference and trackable status.
PUBLIC NAMEHelp Request
INTERNAL NAMESupport Case
CASE RULE
One alumni issue should remain one governed case where possible, even when communication moves across My FI, email, WhatsApp or human follow-up.
ReceivedAssignedIn ProgressWaiting for YouWaiting for FIResolvedClosed
ONCE A LEARNER. ALWAYS PART OF THE FI STORY.
Reconnect. Recover your record. Use your services. Continue your journey.
Kaya Ko. Kaya Mo. Kaya Natin ’To.
Legacy Records
Former learners can submit historical study details and evidence for a governed Legacy Alumni Record Claim.
Records & Certificate Services
Certificate follow-up, replacement/reissuance review, record verification, official/certified document services, courier and other Alumni requests use trackable service journeys.
Credential Verification
Public verification exposes only permitted credential fields and never the private alumni record.
Attestation & Legalization
Document routes depend on the exact document, issuer, destination and intended use; FI does not guarantee third-party acceptance.
Benefits, Career & Learning
The permanent My FI ID can continue into eligible partner benefits, career opportunities and new learning without creating another identity.
Community & Help
Homecoming, events, stories and governed Help Requests keep Alumni connected to FI.
NEXT STEP
See how this works before you begin.
The interactive Demo shows the intended My FI experience. When you are ready for a real action, join or sign in to My FI.