Six Sigma: Entering the Dojo

Teacher

Filipino Insititute

Review

(0 review)

Free

Connect

Six Sigma: Entering the Dojo

Six Sigma is a set of qualitative and quantitative quality tools that can help a business improve their processes. The efficiency built into the business processes brings about improved profits, confidence and quality. Ultimately this effort is there to ensure customer satisfaction.

The term Six Sigma comes from statistics to indicate that the process outputs fall within three standard deviations from the center (expected value) giving a range of six standard deviations (or 6 sigma- 6 σ). As a result in terms of individual outputs it means you would have 3.4 defects per million items.

This course is designed to introduce students to basic concepts of Six Sigma particularly in continuous process improvement. Various quality tools used in process improvements will be explored as well as the importance of customer relationships. Courses in Lean, quality and teams will provide knowledge on the other aspects of how Six Sigma works. It is a predecessor to studies in Six Sigma Yellow, Green and Black Belt.

What Will Students Learn?

Understand the Basics of Six Sigma
Describe the seven quality tools to solve process problems
Describe the various quality management tools
Describe incremental and breakthrough improvements and understand the methodologies of continuous improvement projects
Describe the importance of customer relationships in a quality organization

What Topics are Covered?

Six Sigma Basics
Improvement Tools
Management Tools for Generating Ideas
Continuous Improvement
Customer Relationships

Once done, you may get a certificate certified by the Filipino Institute, an internationally accredited organization, for a fee of AED 70. To know more about the free online courses, contact Dean Oliver at onlinelearning@filipino-institute.com or send him a WhatsApp message at +971-58-2439959.

Course Features

Lectures 13
Quizzes 1
Duration 18 hours
Language English
Students 437
Assessments Self

Lesson One: Course Overview 1
- Lecture1.1
  
  Course Overview
Lesson Two: Six Sigma Basics 2

This lesson delves into first things first as you will get an introduction to what Six Sigma is and then take a look at the frameworks used for Six Sigma projects.
- Lecture2.1
  
  Introduction
- Lecture2.2
  
  DMAIC and DMADV
Lesson Three: Improvement Tools 4

You will get a look at seven tools that are used in data collection and interpretation for decision making in Six Sigma.
- Lecture3.1
  
  Check Sheets and Flowcharts
- Lecture3.2
  
  Scatter Diagrams and Histograms
- Lecture3.3
  
  Pareto Analysis, Control Charts and Cause-and-Effect Diagrams
- Lecture3.4
  
  Improvement Tool Activity
Lesson Four: Management Tools for Generating Ideas 2

This lesson discusses tools that can be used for the generation of ideas, which are vital to the Six Sigma process. Also included are consensus building tools.
- Lecture4.1
  
  Brainstorming and Affinity Diagrams
- Lecture4.2
  
  Other Idea Generating Techniques
Lesson Five: Continuous Improvement 1

In this lesson, you will learn how to carry out a Six Sigma continuous improvement project.
- Lecture5.1
  
  How to carry out a Six Sigma Continuous Improvement project
Lesson Six: Customer Relationships 2

Without customers any business will fail, therefore you need to have solid well maintained relationships with your customers. This lesson will look at customer satisfaction and to develop a customer satisfaction questionnaire.
- Lecture6.1
  
  Customer Satisfaction
- Lecture6.2
  
  Obtaining Customer Feedback
Quick Reference Guide 1
- Lecture7.1
  
  Quick Reference Guide
Course Assessment 1
- Quiz8.1
  
  Assessment
  10 questionsFinal