Advertorial
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This one-day workshop will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
What Will Students Learn?
- How to identify ways to establish links between excellence in customer service and your business practices and policies.
- How to develop the skills and practices that are essential elements of a customer service-focused manager.
- How to recognize what employees are looking for to be truly engaged.
- How to recognize who the customers are and what they are looking for.
- How to develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
What Topics are Covered?
- The six critical elements of customer service
- A customer service focus
- Procedures
- Culture
- Problem-solving
- Measurement
- Reinforcement
- Understanding leadership
- The five practices of leadership
What’s Included?
- Instruction by an expert facilitator
- Small, interactive classes
- Specialized manual and course materials
- Personalized certificate of completion
Course Features
- Lectures 22
- Quizzes 1
- Duration 18 hours
- Skill level All levels
- Language English
- Students 32
- Assessments Yes
