Dealing With Difficult People

ByAbegail

Price

Free

Level All levels 5 students Duration 18 hours 35 Lessons Language English Certificates No

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Description

Curriculum

14 Sections
35 Lessons
18 Hours

Expand all sectionsCollapse all sections

Session One: Course Overview
1
- 1.1
  Course Overview
Session Two: Conflict as Communication
5
Session Three: Benefits of Confrontation
3
Session Four: Preventing Problems
3
Session Five: Emotional Intelligence
4
Session Six: Getting Focused
3
Session Seven: Managing Anger
4
Session Eight: Dealing with Problems
2
- 8.1
  Dealing with Problems
- 8.2
  Causes of Difficult Behavior
Session Nine: The Three-Step Conflict Resolution Model
2
- 9.1
  The Three-Step Model
- 9.2
  Getting the Hang of Things
Session Ten: Practice, Practice, Practice
2
- 10.1
  Planning
- 10.2
  Practice
Session Eleven: Changing Yourself
2
- 11.1
  Negative vs. Positive Interactions
- 11.2
  Dealing with Negative Feelings
Session Twelve: Why People Do Not Always Do What They Are Supposed To
1
- 12.1
  The Big Question
Session Thirteen: De-Stress Options to Use When Things Get Ugly
3
Assessment
1
- 14.1
  Dealing With Difficult People
  20 Questions

Instructor

1000 Students62 Courses

Price

Free

Level All levels 5 students Duration 18 hours 35 Lessons Language English Certificates No

Get unlimited access to all learning content and premium assets Membership Pro

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