FILIPINO INSTITUTE
Certificate verification
✔Valid certificate – issued by Filipino Institute
| Certificate No. | FI-ALR-5A2AE69880 |
| Issued to | Mae Dampenet Jalos |
| Course | CRM: An Introduction to Customer Relationship Management |
| Completed | June 30, 2022 |
| Duration | 18 hours |
| Mode / language | Online, self-paced · English |
| Type | Certificate of completion (non-formal training) |
| Status | Verified by FI Records Office |
Course outline
- Session One: Course Overview
- Session Two: Customer Relationship Management
- Session Three: What CRM Is and Who It Serves
- Session Four: Checklist for Success
- Session Five: Requirement Driven Product Selection
- Session Six: Considerations in Tool Selection
- Session Seven: Strategies for Customer Retention
- Session Eight: Building the Future
- Session Nine: Homegrown vs. Application Service Provider
- Session Ten: The Development Team
- Session Eleven: Evaluating and Reviewing Your Program
- Assessment
This page is generated live from Filipino Institute records. The certificate is a certificate of completion for a non-formal online training course and is not a government-accredited academic qualification. Questions: [email protected] (quote the certificate number).