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Create one My FI account using your own email address, verify the email, then continue to the service you need.

Everyone

Access to the email address used for your FI account.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

If the verification message does not arrive, check spam/junk and use Resend Verification when available.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Email verification confirms that you can receive account and service messages at the address you registered.

Everyone

Access to the email address used for your FI account.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Older links may expire. Use the latest verification message.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use the password recovery option on the My FI sign-in screen and follow the secure reset link sent to your email.

Everyone

Access to the email address used for your FI account.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

If no email arrives, check the address used for your account and spam/junk folders.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Your My FI ID is the lifelong FI identity connected to your authorized relationships, learning, credentials and services.

Everyone

Access to the email address used for your FI account.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not share passwords or one-time security links with anyone.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Keep your contact and profile information current so FI can match records and send service updates correctly.

Everyone

Access to the email address used for your FI account.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Some identity or record fields may require review instead of instant editing.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

If your account has more than one authorized relationship, My FI can show the appropriate workspace without creating separate accounts.

Parent / Guardian · Professional Learner · Alumni · Teacher / Faculty · FI Staff · Employer / Partner

Access to the email address used for your FI account.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Only roles actually assigned to your account should appear.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Privileged FI roles are assigned or invited by FI and cannot be self-selected during public registration.

Everyone · Teacher / Faculty · FI Staff

Access to the email address used for your FI account.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not create multiple accounts to try to obtain a privileged role.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Parents and learners have linked but distinct views. Parents can manage eligible child information while learners see age-appropriate learning tasks.

Parent / Guardian · K–12 Learner

Access to the email address used for your FI account.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

A parent should not use another family’s account or learner relationship.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use Sign Out from your account menu, especially on shared devices.

Everyone

Access to the email address used for your FI account.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

On a shared device, do not save your password in the browser.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Change your password immediately and submit a Help Request if you notice access or activity you do not recognize.

Everyone

Access to the email address used for your FI account.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Never send FI your password in a Help Request.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use the guided enrollment journey to choose the learner, grade, learning mode, schedule region where applicable, fees and requirements.

Parent / Guardian

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not make payment using instructions received from an unofficial account.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Both use the same academic learning core. Self-Paced gives a structured weekly path without daily live-class dependency; Live Online adds scheduled teacher-led sessions and attendance.

Parent / Guardian · K–12 Learner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Changing mode may depend on availability and the learner’s enrollment status.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

The learner’s assigned schedule should appear in My FI after the cohort or section is assigned.

Parent / Guardian · K–12 Learner · Teacher / Faculty

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Public schedules explain the framework; the assigned My FI schedule is the learner-specific reference.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Open the scheduled class from My FI and use the official Google Meet link shown for that learner and session.

Parent / Guardian · K–12 Learner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

If the link is missing or incorrect, submit a Help Request rather than using an unknown meeting link.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

A week can include Start Here instructions, learning targets, lessons, offline practice, application tasks, mastery checks, correction and reflection.

Parent / Guardian · K–12 Learner · Teacher / Faculty

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not skip correction/recheck steps when they are required.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Open the assigned task in My FI, follow the instructions, attach or enter the required evidence and submit before the applicable deadline.

K–12 Learner · Parent / Guardian

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Large or unsupported files may need to be resized or converted.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Grades, mastery information and progress should appear in the learner’s authorized My FI academic workspace as they become available.

Parent / Guardian · K–12 Learner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

A temporary missing grade may mean the work is not yet graded or requires action.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Live Online attendance is connected to the learner’s assigned class/session and should be visible in My FI where applicable.

Parent / Guardian · K–12 Learner · Teacher / Faculty

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Attendance corrections should be documented rather than changed informally.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Parents can see authorized child information such as progress, attendance, assignments, messages, requirements, payments and records where applicable.

Parent / Guardian

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

If a child is missing, request relationship review rather than creating a duplicate child account.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Academic completion, promotion or graduation is based on the applicable completion and eligibility rules; event attendance is a separate milestone.

Parent / Guardian · K–12 Learner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Paying an event fee or attending a ceremony does not replace academic completion requirements.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Choose the diploma, delivery mode and applicable fee, then complete enrollment and requirements through My FI.

Professional Learner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Availability of Group Live and VIP depends on the published offer and scheduling.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

The program can include structured modules, learning materials, practice/application tasks, assessments, progress tracking and credential requirements.

Professional Learner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Specific inclusions vary by program and should be checked before enrollment.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Short Courses focus on a narrower skill area; Professional Diplomas provide a broader structured learning journey.

Professional Learner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

A Short Course does not automatically become a Professional Diploma credential.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Self-Paced learners follow the same published module sequence without fixed live-class dates unless a specific activity requires scheduling.

Professional Learner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Self-Paced does not mean assessments or completion rules can be skipped.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Group Live Online adds scheduled trainer sessions to the structured curriculum. The published baseline for eligible Professional Diplomas is 16 weeks.

Professional Learner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

A group may require minimum enrollment before a schedule is confirmed.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

VIP adds individualized trainer support to the same program curriculum and is subject to trainer availability.

Professional Learner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

VIP support does not remove assessment or completion requirements.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

My FI is the learner workspace for modules, lessons, assessments, progress and completion status.

Professional Learner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

If a module remains locked, check prerequisites or required actions.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Assessments can include checkpoints, quizzes, application tasks, exams or evidence required by the program.

Professional Learner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Attempt rules vary by program; check them before starting.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

A credential becomes available only after the applicable completion requirements have been verified.

Professional Learner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Finishing the last lesson does not always mean the credential is immediately issued.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Completed learners can remain connected through My FI for credentials, Alumni services, continuing education and career development.

Professional Learner · Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Your lifelong My FI account should be reused rather than replaced.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

FI provides readiness, document/evidence organization, guidance and pathway support. The authorized institution controls admission, assessment, equivalency, gap requirements and the degree award.

Applicant / Pathway Candidate · Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

FI does not promise admission, credits or a degree outcome.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

The public readiness baseline includes Filipino citizenship, age 23 or older, secondary completion/equivalent and at least five years of relevant work experience related to the degree sought.

Applicant / Pathway Candidate

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

The readiness tool is preliminary and is not a final eligibility decision.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Requirements depend on the applicant and institution, but identity, education, employment and experience evidence are commonly part of the pathway review.

Applicant / Pathway Candidate

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not alter or fabricate evidence; unclear records should be explained.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

The authorized/deputized higher education institution—not FI—controls admission, assessment, equivalency and degree completion decisions.

Applicant / Pathway Candidate

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Provider status and exact program authority must be checked before referral/payment.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

PEDAP is FI’s Professional Experience & Development Assessment Pathway for recognizing evidence of professional experience and identifying required learning or assessment.

Applicant / Pathway Candidate · Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

PEDAP is not a Philippine academic degree-equivalency program.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

The FI baseline for initial PEDAP screening is at least one year of relevant professional work experience.

Applicant / Pathway Candidate

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

One year of experience does not guarantee credential eligibility.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

For the new system, the mapped FI credential is the FI Professional Diploma — Prior Experience Pathway when all applicable requirements are satisfied.

Applicant / Pathway Candidate · Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

This is an FI professional-learning credential, not a Philippine academic degree or government license.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

My FI should show requirements, review status, requests for additional information and next actions.

Applicant / Pathway Candidate

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Use the same application instead of creating duplicates.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

FI needs additional or clearer information before the pathway review can continue.

Applicant / Pathway Candidate

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

If the request is unclear, use the Help Request route linked to the application.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

No. FI pathway fees are separate from institution, government, embassy, courier, translation or other third-party charges unless specifically stated.

Applicant / Pathway Candidate

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not assume an FI pathway fee is university tuition or a government fee.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

It is a private professional competency credential issued by Filipino Institute after the candidate satisfies the applicable eligibility, preparation, assessment and completion requirements.

Professional Learner · Applicant / Pathway Candidate

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

It is not a PRC license, government license or academic degree.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

The current baseline is 75% for the controlled final certification exam.

Professional Learner · Applicant / Pathway Candidate

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Module checkpoints and the Practice Exam are separate from the final exam.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

The current baseline includes two final-exam attempts.

Professional Learner · Applicant / Pathway Candidate

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

There is no promise of a third included final-exam attempt.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

No. The Practice Exam is a readiness activity and does not consume one of the two included controlled final-exam attempts.

Professional Learner · Applicant / Pathway Candidate

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Practice scores are not the final certification result.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Only an active credential holder should use the designation mapped to that certification and should identify FI as the issuer where appropriate.

Professional Learner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not imply PRC, TESDA, PQF, statutory or government status.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Review plans can differ by access, structured preparation, live support and other published inclusions. Choose the plan that matches your preparation needs.

Professional Learner · Applicant / Pathway Candidate

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

FI review preparation does not guarantee a PRC examination result or license.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Bar Review provides structured preparation options and practice support according to the selected plan.

Professional Learner · Applicant / Pathway Candidate

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Review participation does not guarantee passing the Bar Examination.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

UPCAT Review provides structured preparation and practice based on the selected plan.

K–12 Learner · Parent / Guardian · Applicant / Pathway Candidate

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Review support does not guarantee admission or examination results.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Pisay Review provides a structured preparation path with diagnostic, focused practice, mock examination and correction.

K–12 Learner · Parent / Guardian · Applicant / Pathway Candidate

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Review participation does not guarantee NCE results or admission.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

My FI should show the learner’s assigned review modules, practice, assessment status and progress according to the selected plan.

K–12 Learner · Parent / Guardian · Professional Learner · Applicant / Pathway Candidate

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Official external exam results are not created by FI.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use the Fees Center and the applicable program/service page before paying.

Everyone

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not rely on an old screenshot or unofficial forwarded message for the current amount.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Where shown, the 12-payment option is an installment schedule against annual tuition; it is not month-to-month enrollment.

Parent / Guardian

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

A missed installment does not automatically cancel the underlying annual enrollment obligation.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Only pay using instructions shown through an official FI page, My FI or an authorized FI communication.

Everyone

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Never pay merely because someone sends an account number in an unverified message.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

FI has received the payment information or proof, but it may still require verification.

Everyone

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Received is not the same as Verified.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

The submitted payment is being matched and checked before it is confirmed.

Everyone

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Review time can vary depending on the payment method and available reference details.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

After an eligible payment is verified, the receipt should become available through the applicable My FI payment/receipt record.

Everyone

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

If a verified payment has no receipt after the normal processing period, submit a Help Request with the reference.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Do not send another payment. Keep both references and ask FI to review the possible duplicate.

Everyone

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not attempt to correct a duplicate by making a third payment.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Keep the payment proof and submit a Help Request so FI can review the transaction against the correct learner or service.

Everyone

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not edit or fabricate payment proof.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

FI’s standard policy is no cash refunds for verified program/service payments. Where FI approves a refund or cancellation adjustment, the normal remedy is FI Credit, subject to applicable terms and rights required by law.

Everyone

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Stopping attendance does not automatically create a cash refund.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

FI Credit is an approved service/account credit that may be applied to an eligible FI program or service; it is not normally a cash withdrawal.

Everyone

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Third-party costs already incurred may not be recoverable as FI Credit.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Eligible issued credentials should appear in the Credentials area of the holder’s My FI account.

K–12 Learner · Professional Learner · Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

A completed course may still require completion verification before a credential appears.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use the public Credential Verification Center and enter the verification code or reference shown on the credential.

Everyone · Employer / Partner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Not Found is not automatically proof that an older FI record never existed.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

The eligible FI record was found and its current verification status can be confirmed.

Everyone · Employer / Partner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Verification does not add government, PRC, TESDA or academic status that the credential does not have.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

The record exists but should not be treated as currently valid.

Everyone · Employer / Partner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

A revoked status should not be hidden or replaced by an old screenshot.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use the Legacy Alumni Record Claim or Records Help route so FI can search historical records and review evidence.

Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Historical records may require manual review and are not guaranteed to be immediately searchable.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use Records & Document Services in My FI so the request can be linked to the correct person and record.

K–12 Learner · Professional Learner · Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not submit multiple identical requests unless FI instructs you to.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

FI can support the document-service journey, but requirements and acceptance depend on the document, issuing authority, destination and receiving authority.

Alumni · Professional Learner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

FI cannot guarantee embassy, government, employer or receiving-authority acceptance.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Employers or third parties can use the public verifier for eligible credentials or use an authorized records-verification process where more information is required.

Employer / Partner · Alumni · Professional Learner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Private academic records are not exposed through public credential search.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Compare the document with the public verification result and contact FI if the code, holder, title or status does not match.

Everyone · Employer / Partner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not publicly accuse a person before the record has been properly reviewed.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

My FI should show the request reference, status, requirements, payment state and processing updates.

Alumni · Professional Learner · K–12 Learner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Courier tracking, when applicable, is separate from FI’s internal processing status.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

When an eligible FI learner completes a program, the same My FI relationship for life identity can continue into Alumni status.

Alumni · Professional Learner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not create a new account simply because you completed your program.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Tell FI about your previous study, provide program/year/batch details and upload evidence where requested so historical records can be reviewed.

Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Self-declared information is not treated as verified until FI completes the record check.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

A legacy claim can move through Self-declared, Under Review, Needs Information, Verified or Unable to Verify.

Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Unable to Verify means FI could not confirm the claim with available records/evidence; it should not be changed informally.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Depending on the historical record and service availability, Alumni can request certificates, record copies, verification and related document services.

Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Availability depends on the record FI can verify.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Yes, where the document/service is supported, but final acceptance depends on external authorities and receiving organizations.

Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Third-party fees and timelines can be separate from FI service fees.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Eligible Alumni can keep their My FI ID and may access benefits, partner privileges, continuing education and community opportunities as these become available.

Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Partner benefits can change and may have their own conditions.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use the Events/Homecoming journey to check the audience, registration, guest options, payment where applicable and confirmation.

Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Academic completion and event participation are separate matters.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use My FI to browse Professional Diplomas, Short Courses, Certification and other continuing-education options.

Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Returning Alumni should not create a duplicate FI identity.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Alumni can build a profile, connect credentials and use career-development tools and opportunities as available.

Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

FI does not guarantee interviews, employment, salary or visa outcomes.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use the Help Center or the contextual Help option in My FI Alumni. Your request can be linked to the relevant alumni record or service.

Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not send sensitive documents through unofficial social accounts.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use the Career workspace to complete your profile, skills, credentials, goals and other information you choose to make available.

Professional Learner · Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Profile completeness is not an employability score.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

FI can show areas with strong evidence, some evidence, recommended learning or additional experience/evidence needed.

Professional Learner · Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

A learning recommendation is not a promise of hiring or promotion.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

No. FI can support learning, profile development, readiness and opportunities, but cannot guarantee interviews, employment, salary, promotion or visa outcomes.

Professional Learner · Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Be cautious of anyone claiming guaranteed employment in exchange for unofficial payment.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Organizations can engage FI for talent, benefits, learning, sponsorship or other approved partnerships.

Employer / Partner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Verified organization status is an FI review, not a guarantee of solvency or future conduct.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Organization access should be scoped to authorized representatives and the specific organization relationship.

Employer / Partner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not share one organization login among multiple people.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Approved partner offers can be made available to eligible My FI members according to the offer’s current conditions.

Employer / Partner · Alumni · Professional Learner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Partner offers may change or expire and do not imply FI guarantees the partner’s products/services.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Authorized employer access should follow organization verification, permissions and the applicable Talent/Career rules.

Employer / Partner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Employer access does not permit unrestricted access to private learner data.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

The Business workspace can help a founder identify stage, capability needs, learning and next development actions.

Professional Learner · Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

FI does not guarantee revenue, funding, licensing or business success.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Organizations can explore learning relationships for staff or members subject to an approved arrangement.

Employer / Partner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Published retail program terms may differ from organization arrangements.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Search the Help Center first, then submit an Organization/Partnership Help Request with the organization name and relationship type.

Employer / Partner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not send confidential commercial documents to unofficial accounts.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Yes. Visitors can browse products and information without signing in; a real cart/order journey requires My FI identity.

Everyone

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

The public Demo does not reserve stock or create an order.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Products such as uniforms and apparel use the product → size/variant → quantity journey, with availability shown by variant where applicable.

Parent / Guardian · K–12 Learner · Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not assume all sizes have the same stock status.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

These are customer-facing product availability states. Preorder means the item is not necessarily ready for immediate fulfillment.

Everyone

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

A Demo status is illustrative and does not reserve real inventory.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

The planned journey is Product → Variant → My FI sign-in → My FI Cart → Fulfillment → Payment → Confirmation → My Orders.

Everyone

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not use a separate unofficial cart or payment link.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

My FI Store should show order number, payment status, fulfillment status, delivery/pickup information and receipt.

Everyone

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Delivery/courier tracking may be separate from FI’s internal order status.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use the order problem flow so the issue is linked to the correct order and evidence.

Everyone

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not discard packaging/evidence until the issue is reviewed when it may be needed.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Eligibility depends on the product category, item condition and applicable return/exchange rules.

Everyone

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Uniform size exchange rules can differ from damaged/wrong-item remedies.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use the event journey to check audience/eligibility, register or RSVP, add guests or options where allowed and keep confirmation.

Everyone · Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

A Demo RSVP does not create a real reservation.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

No. Academic completion, graduation-event participation and credential issuance are related but separate milestones.

Parent / Guardian · K–12 Learner · Alumni

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Event attendance cannot replace academic requirements.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use the contextual Help option from the order/event when available so the Help Request carries the correct reference.

Everyone

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Include the order/event reference rather than relying only on a screenshot.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

A partner representative uses their own My FI identity and is linked to the approved organization relationship.

Employer / Partner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not use a shared company login.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use the Organizations/Partnerships route and provide the organization, hiring need and appropriate contact details.

Employer / Partner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Candidate private data remains permission-controlled.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Approved partner benefits can use eligible My FI membership/ID verification according to the offer and agreement.

Employer / Partner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

A My FI ID is not a payment card or government ID.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use the Magazine contribution journey to submit a story/pitch and track editorial review where available.

Magazine Contributor

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Submission does not guarantee publication.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

A contribution can move through editorial review, revision, approval/scheduling, publication and archive according to FI editorial decisions.

Magazine Contributor

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Editorial approval remains separate from sponsorship/commercial arrangements.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use the applicable Awards program/category, submit the required nomination/application information and follow eligibility/review status.

Everyone · Employer / Partner

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Nomination does not guarantee finalist or winner status.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Judge roles are assigned by FI and should expose only the authorized program/categories and entries.

Awards Judge

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Judges cannot self-register into the role.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

A judge should disclose a conflict or recuse where required before scoring the affected entry.

Awards Judge

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Sponsorship or personal relationships must not influence scoring.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

No. Sponsorship should not guarantee editorial coverage, finalist status, judging influence or award outcome.

Employer / Partner · Magazine Contributor · Awards Judge

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Sponsors do not gain access to private learner or nominee data merely by sponsoring.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use role-based Help or the contextual Help link in your authorized workspace so the request can include the correct organization, submission or assignment.

Employer / Partner · Magazine Contributor · Awards Judge

Your My FI account or relevant FI reference where applicable.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not send confidential judging or contributor materials through unofficial channels.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Open Community from My FI to view your network, communities, organizations, discovery and opportunities.

Everyone

A signed-in My FI account.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

If Community is not visible for the selected workspace, return to My FI Home and check the available navigation.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Connections are mutual My FI network relationships. Send a connection request and the other member can accept or decline it.

Everyone

A My FI profile.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

A connection may remain pending until the other member responds.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Connections are mutual relationships; following lets you receive eligible public updates without requiring a mutual connection.

Everyone

A My FI account.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Privacy settings and account type can limit what is visible.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use the Community composer, choose the permitted audience and post an appropriate professional or community update.

Everyone

A signed-in account with posting access.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

If posting is unavailable, your account, workspace or community permissions may not allow it.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Messages is the governed My FI inbox for eligible Connections, learning relationships, FI Support and authorized organizations.

Everyone

A signed-in My FI account.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

You can only message people or organizations allowed by the applicable My FI relationship and permissions.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

My FI messaging follows relationship and permission rules; not every member can message every other member.

Everyone

The member or organization you want to contact.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

A public profile does not automatically create permission to send a direct message.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Notifications brings eligible network, learning, enrollment, opportunities, services and account updates into one place.

Everyone

A signed-in My FI account.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

If an expected update is missing, check the related service directly and confirm your account is signed in.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Notification categories help separate network, learning, opportunities, services and other account activity.

Everyone

A My FI account.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

The available categories depend on your FI relationships and activity.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Communities bring people together around eligible interests or relationships; Organizations represent governed institutional or partner entities.

Everyone

A My FI account.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Access can depend on membership, invitation, verification or role.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Eligible jobs and professional opportunities appear through the Opportunities area and can connect to your My FI professional profile.

Professional · Alumni

A completed My FI professional profile.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

An opportunity listing does not guarantee selection, employment or engagement.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Open Filipino Institute in Safari and use Add to Home Screen to install the My FI web app experience.

Everyone

An iPhone or iPad with Safari.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

If Add to Home Screen is missing, make sure you are using Safari and the site is loaded normally.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Open the site in a supported browser and use Install app or Add to Home screen when offered.

Everyone

An Android device and a supported browser.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Installation wording differs by browser and Android version.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Supported desktop browsers can install My FI as a web app so it opens in its own app-style window.

Everyone

A supported desktop browser.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

If no install option appears, you can continue using My FI normally in the browser.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

No. My FI is designed as a Progressive Web App and can also be used directly in a supported web browser.

Everyone

A modern browser and internet connection.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Some device capabilities vary by browser and operating system.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

My FI web-app files update through the website and service worker; reopening the app after an update normally loads the current version.

Everyone

An internet connection.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

If stale content remains, clear the site cache for Filipino Institute or remove and reinstall the Home Screen app.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

A browser or installed-app cache may still hold an earlier page version. Refresh and reopen the app before clearing site data.

Everyone

The affected device and browser.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Clearing site data can sign you out, so make sure you know your login details.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Yes. Use the same My FI identity on your supported devices and protect access to each device.

Everyone

Your My FI sign-in details.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Never save your password on a public or shared computer.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

My FI uses a responsive layout designed for current phone, tablet and desktop screen sizes.

Everyone

A supported modern browser.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Browser extensions, extreme zoom levels or outdated browsers can affect layout.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Some app shell resources may remain available, but actions that require current FI data or submission need an internet connection.

Everyone

My FI installed or previously opened on the device.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not assume a submission succeeded until My FI confirms it online.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

First reset browser zoom and refresh. My FI should not require horizontal page scrolling on supported standard device widths.

Everyone

The affected device.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Very large accessibility text settings can reflow content differently; report any control that becomes unusable.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Profile visibility follows My FI privacy controls and the type of information involved. Review your profile before adding public-facing details.

Everyone

A My FI profile.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Sensitive institutional records are not the same as public profile information.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

My FI ID is a secure FI identity and eligibility surface designed to show only the information needed for verification or an authorized use.

Everyone

A My FI identity.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not post screenshots containing private or unnecessary identity information publicly.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use a unique password, protect your email account, sign out of shared devices and never share passwords or one-time security codes.

Everyone

Access to your My FI account and email.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

FI support should never need your password or one-time security code.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Sign out of My FI, close the browser and avoid saving your password on a shared or public device.

Everyone

Access to the shared device before leaving it.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Closing a tab alone may not sign you out.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Secure your email and My FI access first, then contact FI Help with the relevant account details and time of the activity.

Everyone

Your account email and a description of the suspicious activity.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not send sensitive credentials in screenshots or messages.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

My FI can show different profile information based on privacy settings, relationship and authorized role.

Everyone

Your My FI profile.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

This is expected when information is limited to you or an authorized relationship.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

A parent or guardian can manage eligible learner information through the Parent & Family workspace while learner privacy and permissions remain governed by My FI.

Parent

A parent/guardian My FI relationship to the learner.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

If the wrong learner appears, do not continue with sensitive actions; contact FI Help.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Communication preferences control eligible non-essential updates while important service, security or transactional notices may still be required.

Everyone

A My FI account.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Some messages are necessary to deliver a requested service or protect the account.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Never send your password, one-time security code, full card credentials or unrelated sensitive documents.

Everyone

No special requirement.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

If someone asks for your password or security code, do not provide it.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use the official Filipino Institute website and My FI navigation, and verify the domain before entering account or payment information.

Everyone

A browser showing the page address.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

A familiar logo alone does not prove a page or message is official.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Search using the action or problem you have, or browse by category and role.

Everyone

A question about an FI service.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Try fewer words if a long question returns no result.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Include your My FI ID or relevant reference, the service involved, what happened and what you already tried—without sending passwords or security codes.

Everyone

The relevant FI reference and a short description.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Incomplete references can delay resolution.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use the Help or Messages path available in My FI for account-related assistance, or use the official Contact page for general enquiries.

Everyone

A My FI account for account-specific support.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

For sign-in problems, use the public Help/Contact route because you may not be able to access My FI.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use the same Help Request reference and official conversation whenever possible so the history stays together.

Everyone

Your Help Request reference.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Starting multiple requests for the same issue can make the history harder to follow.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Do not submit or pay again only because verification is pending. Check the payment status and contact FI Help with the original reference.

Everyone

Your original payment/reference details.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

A second payment can create a duplicate-payment issue.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Capture the affected My FI screen and, when useful, the browser/device context while hiding unrelated personal information.

Everyone

The affected screen.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Never include passwords, security codes or full payment credentials.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Use password recovery first. If the account or verification issue remains, contact FI Help from the public Help/Contact route.

Everyone

Access to the email associated with your account if possible.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Do not create duplicate accounts just to bypass an access problem.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Tell FI which page/action failed, your device/browser and what happened; include a safe screenshot when useful.

Everyone

The affected page and device/browser information.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Avoid repeating a payment or irreversible action if the result is uncertain.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Start with the matching Help category, then use the official My FI service or FI Contact path if personal assistance is needed.

Everyone

The service you need.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Using the correct service category helps FI understand the request faster.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.

Reply through the existing official support path with the reference, explain what remains unresolved and provide any newly requested evidence.

Everyone

The existing Help Request or service reference.

My FI keeps the relevant status, records and next actions with the service whenever they apply to your account.

Keep the history together instead of opening repeated duplicate requests.

Use an official FI support path and include the relevant My FI ID or service reference. Never send your password or one-time security code.