The ABC’s of Supervising Others

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Session One: Course Overview
2
- 1.1
  Course Overview
- 1.2
  Learning Objectives
Session Two: Pre-Assignment Review
1
- 2.1
  Pre-Assignment Review
Session Three: Making the Transition
2
- 3.1
  How Will My Role Change?
- 3.2
  Questions Supervisors Have
Session Four: Responsibilities of a Supervisor
1
- 4.1
  Responsibilities of a Supervisor
Session Five: Key Behaviors and Attitudes
3
Session Six: Setting Goals
2
- 6.1
  Know Where You Are Going
- 6.2
  Setting Goals with SPIRIT
Session Seven: Planning for Success
6
Session Eight: Active Listening Techniques
3
Session Nine: Communication Skills
5
Session Ten: Giving Feedback
3
Session Eleven: Giving Instructions
1
- 11.1
  Giving Instructions
Session Twelve: Orders, Requests, and Suggestions
2
- 12.1
  Defining the Terms
- 12.2
  Making Connections
Session Thirteen: Managing Conflict
2
- 13.1
  The Conflict Resolution Process
- 13.2
  Breaking Down the Process
Session Fourteen: Managing Challenging Situations
2
- 14.1
  Steps for a Difficult Conversation
- 14.2
  Case Studies
Session Fifteen: Developing Relationships
3
Assessment
0