Telemarketing: Using the Telephone as a Sales Tool

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Session One: Course Overview
2
- 1.1
  Course Overview
- 1.2
  Learning Objectives
Session Two: Pre-Assignment Review
1
- 2.1
  Pre-Assignment Review
Session Three: Verbal Communication
2
- 3.1
  Verbal Communication
- 3.2
  A Service Image
Session Four: To Serve and Delight
2
- 4.1
  What You Say and What it Means
- 4.2
  Planning the Ideal Answer
Session Five: Exceptional Things about Telephone Sales
2
- 5.1
  Exceptional Things about Telephone Sales
- 5.2
  Session Six: Building Trust
Session Seven: It’s More Than Just a Phase
2
- 6.1
  Phases of Negotiation
- 6.2
  Types of Negotiation
Session Eight: Communication Essentials
3
Session Nine: Developing Your Script
3
Session Ten: Pre-Call Planning
1
- 9.1
  Pre-Call Planning
Session Eleven: Phone Tag and Call Backs
1
- 10.1
  Phone Tag and Call Backs
Session Twelve: Following Up
1
- 11.1
  Following Up
Session Thirteen: Closing the Sale
2
- 12.1
  Closing the Sale
- 12.2
  Personal Action Plan
Assessment
1
- 13.1
  Telemarketing: Using the Telephone as a Sales Tool
  20 Questions