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12 Sections
44 Lessons
18 Hours
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Session Four: Introversion/Extroversion
2
1.1
Introversion/Extroversion
1.2
Questionnaire
Session One: Course Overview
1
2.1
Course Overview
Session Two: Pre-Assignment Review
1
3.1
Pre-Assignment Review
Session Three: What’s Your Type? How About Mine?
5
4.1
Seeking Information
4.2
Identifying Your Characteristics and Preferences
4.3
Questionnaire
4.4
Analyzing the Results
4.5
Debrief
Session Four: Introversion/Extroversion
4
5.1
Introversion/Extroversion
5.2
Questionnaire
5.3
Case Study
5.4
Lessons to Learn
Session Five: Understanding Leadership
7
6.1
About Leadership
6.2
The Situational Leadership II® Model
6.3
Understanding Your Comfort Zone
6.4
Managing Performance
6.5
Making Connections
6.6
Servant Leadership
6.7
Making Connections
Session Six: Manage Your Time and Your Energy
4
7.1
Learning How to Manage Your Time
7.2
Time Management Tips
7.3
Larks and Owls
7.4
Our Top Time Management Tip
Session Seven: The Commitment Curve
4
8.1
On boarding and Orientation
8.2
The Big Picture
8.3
Stages of the Curve
8.4
What Can Be Done to Bridge the Commitment Gap?
Session Eight: Employee Development Models
8
9.1
The Coaching Model
9.2
Step One: Frame a Conversation
9.3
Step Two: Create Opportunities
9.4
Step Three: Create an Action Plan
9.5
Step Four: Give Feedback
9.6
The Dialogue Model
9.7
I Messages
9.8
The Consequences and Benefits Matrix
Session Nine: Dealing with Conflict and Difficult Issues
4
10.1
Reflection
10.2
Conflict
10.3
Conflict Resolution Styles
10.4
Techniques for Resolving Conflict
Session Ten: What Successful Leaders Do
4
11.1
Secrets to Success
11.2
Making Connections
11.3
Creating the Right Environment
11.4
Personal Action Plan
Assessment
1
12.1
Leadership Skills for Supervisors: Communication, Coaching and Conflict
20 Questions
Leadership Skills for Supervisors: Communication, Coaching and Conflict
Curriculum
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