It is nearly impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, and planning and coordinating meetings all take time.
There has been a growing realization that we have to pay attention to the process elements of meetings if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are often asked to facilitate rather than instruct or manage their meetings and training sessions.
How can you facilitate, rather than control, group decision-making and team interaction? With no formal training, people may find it difficult to make the transition from instructors or managers to facilitators.
This course has been created to make core facilitation skills better understood and readily available for your organization. It represents materials and ideas that have been tested and refined over 20 years of active facilitation in all types of settings.
What Will Students Learn?
- How to distinguish facilitation from instruction and training
- How to identify the competencies linked to effective small group facilitation
- The difference between content and process
- The stages of team development and ways to help teams through each stage
- Common process tools to make meetings easier and more productive
What Topics are Covered?
- Defining your role and how facilitators work
- Establishing ground rules
- Content and process
- Types of thinking
- Dealing with controversial issues and divergent perspectives
- Communication skills
- Listening for common ground
- Common facilitation techniques
- Giving effective feedback
- The language of facilitation
- Dealing with difficult dynamics
- Building sustainable agreements
- Stages of team development
- Analysis tools
After taking this course, you may get a certificate certified by the Filipino Institute, an internationally-accredited organization, for a fee of AED50. The same certificate may also be attested by the Knowledge and Human Development Authority (KHDA) and the Ministry of Foreign Affairs (MOFA)
To know more about this program, email email@example.com.
- Lectures 33
- Quizzes 1
- Duration 24 hours
- Skill level All levels
- Language English
- Students 9
- Assessments Self
Students have an opportunity to identify their personal learning objectives.
Defining Your Role
To begin, students will explore the differences between facilitation, training, and chairing.
How Facilitators Work
Next, students will explore key facilitation skills, levels of facilitation, facilitation language, and things to do to ensure facilitation success.
Establishing Ground Rules
In this lesson, students will discuss ground rules, also known as norms. They will also work to generate a list of ground rules for the remainder of the course.
Content and Process
This lesson will explore the differences between these two aspects of a meeting.
Types of Thinking
Next, students will learn about divergent thinking and convergent thinking, as well as the grey area (also known as the Groan Zone) between the two.
Handling Controversial Issues
In this lesson, students will learn how to handle controversial issues in a neutral and professional way.
This lesson will explore the building blocks of good communication: active listening, questioning skills, probing techniques, and managing your body language.
Listening For Common Ground
For most people, it seems to be instinctive to try to find something in common with their fellow humans. In this lesson, we will explore the importance of listening for common ground in facilitation.
Common Facilitation Techniques
This lesson will begin with a lecture on 16 important facilitation techniques.
Providing Effective Feedback
This lesson will give students some tips on giving and receiving feedback. It will conclude with an exercise that will help them practice this skill.
Managing Divergent Perspectives
Next, students will learn some ways to manage divergent perspectives. Then, they will apply their knowledge to a case study.
Facilitation Case Study
In this lesson, students will work together as a group to apply their knowledge to an interactive case study.
Part of facilitating meetings is developing an agenda. This lesson will outline a brief, easy process to help facilitators build a good agenda.
Dealing with Difficult Dynamics
In this lesson, students will complete a mix and match exercise to identify possible difficult behaviors and ways to manage them.
Building Sustainable Agreements
This lesson will give students ways to build sustainable agreements.
Stages of Team Development
Next, students will learn about Tuckman and Jensen’s Forming, Storming, Norming, Performing, and Adjourning model, which outlines the stages of team development. Students will also identify some ways to help groups through each stage.
The final lesson will introduce students to two decision-making tools: SWOT analysis and force field analysis.
Quick Reference Guide