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13 Sections
27 Lessons
18 Hours
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Session One: Course Overview
1
2.1
Course Overview
Session Two: Creating Positive Relationships
1
3.1
Creating Positive Relationships
Session Three: Growing Our Self-Awareness
1
4.1
Growing Our Self-Awareness
Session Four: Communication Basics
1
5.1
Communication Basics
Session Five: Communication Barriers
4
6.1
Case Study: New NeighborsÂ
6.2
Group Exercise
6.3
Applying the AnswersÂ
6.4
Being Mindful
Session Six: Asking Questions
3
7.1
Asking Questions
7.2
Probing
7.3
Pushing My ButtonsÂ
Session Seven: Listening Skills
5
8.2
Can You Hear Me?Â
8.3
How Do You Rate Your Listening Ability?Â
8.4
Active Listening SkillsÂ
8.5
Tips for Becoming a Better Listener
8.6
What is Said and What is HeardÂ
Session Eight: Body Language
3
9.1
Body Language
9.2
The Signals People Send
9.3
Gestures
Session Nine: Communication Styles
2
10.1
Dichotomies in Theory
10.2
Dichotomies in Action
Session Ten: Creating a Positive Self-Image
2
11.1
Seven Things People Determine from Your Appearance
11.2
Self-EvaluationÂ
Session Eleven: Frame of Reference
1
12.1
Frame of Reference
Session Twelve: Techniques for the Workplace
3
13.1
Prepare, Prepare, Prepare
13.2
Testing Our Theories
13.3
Delivering Your Message
Assessment
1
14.1
Communication Strategies
20 Questions
Communication Strategies
Curriculum
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