Building Relationships for Success in Sales

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Session One: Course Overview
1
- 1.1
  Course Overview
Session Two: Focusing on Your Customer
3
Session Three: What Influences People in Forming Relationships?
1
- 3.1
  Influences at Work
Session Four: Disclosure
1
- 4.1
  Disclosure
Session Five: How to Win Friends and Influence People
1
- 5.1
  About Dale Carnegie
Session Six: Communication Skills for Relationship Selling
3
Session Seven: Non-Verbal Messages
2
- 7.1
  Non-Verbal Messages
- 7.2
  Voice
Session Eight: Managing the Mingling
1
- 8.1
  Managing the Mingling
Session Nine: The Handshake
2
- 9.1
  The Professional Handshake
- 9.2
  Handy Hands
Session Ten: Small Talk
1
- 10.1
  Small Talk
Session Eleven: Networking
2
- 11.1
  Organizing Your Network
- 11.2
  Case Study
Assessment
1
- 12.1
  Business Relationships for Success in Sales
  20 Questions