Active Listening
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This one-day workshop will help participants develop and practice their active listening skills.
This course will help teach students how to:
- Define active listening and its key components
- Identify ways to become a better listener
- Use body language to reflect a positive listening attitude
- Understand the difference between sympathy and empathy, and when each is appropriate
- Create a listening mindset using framing, positive intent, and focus
- Be genuine in your communications
- Understand the communication process
- Ask questions, probe for information, and use paraphrasing techniques
- Build relationships to create an authentic communication experience
- Identify common listening problems and solutions
After taking this course, you may get a certificate certified by the Filipino Institute, an internationally-accredited organization, for a fee of AED50. The same certificate may also be attested by the Knowledge and Human Development Authority (KHDA) and the Ministry of Foreign Affairs (MOFA).
To know more about this program, email onlinelearning@filipino-institute.com.
Course Features
- Lectures 18
- Quizzes 1
- Duration 18 hours
- Skill level All levels
- Language English
- Students 54
- Assessments Yes
-
Lesson One: Course Overview
Students have an opportunity to identify their personal learning objectives.
-
Lesson Two: Defining Active Listening
To begin, students will learn what active listening is all about. They will also consider the characteristics of good listeners, get some tips for active listening, and review their pre-assignment.
-
Lesson Three: Body Language Basics
In this lesson students will learn why body language is so important when communicating. They will also consider positive and negative body language messages.
-
Lesson Four: Attitude is Everything!
Next, students will learn about sympathy, empathy, positive intent, frame of reference, reframing, focus, and being genuine.
-
Lesson Five: Encouraging Conversation
Students will learn how to use questions, probing tools, and paraphrasing to encourage others to speak. Students will also learn about the communication process and the ladder of inference.
-
Lesson Six: Building Relationships
This session will give students some tips on building rapport and finding common ground. We will also share some neuro linguistic programming tips.
-
Lesson Seven: Getting Over Listening Roadblocks
To wrap things up, students will explore common listening problems and consider some solutions.
-
Quick Reference Guide
-
Course Post-Test
